FAQ: ORDER STATUS

Return to Frequently Asked Questions.

• When will my order arrive?

Click here to view time-in-transit maps for UPS Ground and FedEx Ground. Most orders will be shipped via UPS unless otherwise requested.

 

 

• Has my order shipped?

Click on "My Account" in the upper right-hand corner. Under "My Latest Orders" it will list the status of the order. Click on the Reference Number for more details.

 

• How do I change quantities or cancel an item in my order?

Please call (662) 287.1451 for immediate assistance. Please note, once the order has begun processing, the order may not be able to be changed.

 

• When will my order ship?

All in-stock orders placed by 4:00 pm CST will ship the same day. If an item is back-ordered or out of stock, you will be informed via email.

 

• How do I track my order?

Click on "My Account" in the upper right-hand corner. Under "My Latest Orders" click on the Reference Number for tracking information.

 

• My order never arrived.

Click on "My Account" in the upper right-hand corner. Under "My Latest Orders" you can double-check the status of the order.

Be sure that all of the items in your order have shipped already. If tracking numbers are available, track the packages with the shipper to confirm that your packages were delivered.

If your packages each show a status of "delivered", please contact customer service for assistance.

 

• An item is missing from my shipment.

Click on "My Account" in the upper right-hand corner. Under "My Latest Orders" you can double-check the status of the order. If the order status says "Partially Shipped" it is likely the item was back-ordered. Please feel free to contact customer service to confirm.

 

• When will my backorder arrive?

The ETA on back-ordered items varies depending on the manufacturer. An ETA should be provided to you via email at the same time you are informed of the back-order. If you did not receive an email, please contact customer service for an ETA.

 

• How do I return my product?

Please click here to view our return policy.

 

• I received the wrong product. 

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.